Privacy Policy

Effective date: 10 June 2026 · Last updated: 10 June 2026

This Privacy Policy explains how LIMRA RESTAURANT ("we", "us", "our") collects, uses, discloses and safeguards your information when you use our mobile application and website (together, the "Service"). By using the Service you agree to the practices described here.

1. Information we collect

a) Information you provide

• Account: name, email address, mobile phone number, hashed password (or Google account identifier if you sign in with Google).
• Delivery addresses: house/flat number, street, area, city, state, PIN code, delivery instructions.
• Order details: menu items, quantities, special instructions, order history, order status.
• Bookings: table / event booking details you provide (date, time, guests, occasion, special requests).
• Reviews & feedback: ratings, comments, referral codes, support-chat messages.
• Payment: transaction identifiers returned by Razorpay (e.g. payment ID, order ID, signature). We do not collect or store your card number, CVV, UPI PIN or bank credentials.

b) Information collected automatically

• Device & usage: device model, operating system version, app version, language, crash logs, general usage patterns (for stability & feature analytics).
• Approximate location: derived from the delivery address you enter. We do not continuously track your GPS.
• Session data: authentication tokens stored securely on your device to keep you logged in.

2. How we use your information

• Create and manage your account, secure your login and prevent fraud.
• Take, confirm, prepare and deliver your food orders to the address you provide.
• Process payments via Razorpay and issue receipts, refunds and cancellations.
• Confirm and manage table & event bookings.
• Provide customer support and respond to your queries.
• Send order status updates and important service messages (via in-app, email, SMS or phone call).
• Apply referral rewards, vouchers, coupons and offers you have earned or redeemed.
• Improve the Service, diagnose bugs, prevent abuse and comply with applicable law.

3. Sharing of information

We share personal data only in the following limited situations, and only to the extent necessary:

• Delivery staff — your name, phone number, delivery address and order contents are shared with our delivery rider(s) so they can complete the delivery.
• Payment processor (Razorpay Software Pvt. Ltd.) — for processing payments, refunds and fraud prevention. Razorpay's own privacy policy applies at razorpay.com/privacy.
• Cloud infrastructure & service providers — hosting, database, email delivery and analytics vendors who process data on our behalf under confidentiality obligations.
• Legal & safety — if required by law, court order, or to protect the rights, property or safety of LIMRA RESTAURANT, our customers or the public.
• Business transfer — in connection with a merger, acquisition or sale of assets, with notice to you where required.

We do not sell your personal information to third parties.

4. Device permissions

The app may request the following permissions on your device. You can grant or revoke each permission at any time from your device settings.

• Internet — required to load the menu, place orders and process payments.
• Camera / Photos (optional) — only if you choose to upload a profile picture or attach a photo to a support ticket.
• Location (optional) — to pre-fill your delivery address; you may enter it manually instead.
• Notifications (optional) — to send you order status updates and offers you have opted into.

5. Data retention

We retain your account and order information for as long as your account is active or as needed to provide the Service. We may keep certain records (e.g. transaction, tax and accounting records) for the period required by Indian tax and commercial law (typically up to 8 years). When retention is no longer necessary, we securely delete or anonymise the data.

6. Security

We take reasonable technical and organisational safeguards to protect your data, including HTTPS/TLS transport encryption, password hashing (bcrypt), scoped access tokens and least-privilege database access. However, no method of electronic storage or transmission is 100% secure; we cannot guarantee absolute security.

7. Your rights & choices

• Access & correction — view or update your profile, addresses and order history from within the app, or by writing to us.
• Deletion — you may request deletion of your account and personal data by emailing limrarestaurant99@gmail.com. We will complete the request within 30 days, subject to any legal record-keeping obligations.
• Withdraw consent — you may disable optional device permissions or unsubscribe from promotional messages at any time.
• Grievance — see contact details below.

8. Children's privacy

The Service is intended for users aged 18 years and above. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

9. Cookies & similar technologies

Our website may use minimal essential cookies for session management. The mobile app uses local secure storage (equivalent to cookies) to keep you signed in. We do not use third-party advertising cookies.

10. International transfers

Your data is primarily processed and stored in India. Where a service provider processes data outside India, we use providers that offer adequate data protection safeguards.

11. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted here with a new "Effective date". For material changes we will notify you via in-app notice or email.

12. Grievance Officer & contact

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the grievance officer for LIMRA RESTAURANT is:

We aim to acknowledge every grievance within 48 hours and resolve it within 30 days.